Order to Cash Operations Specialist
Designation: Order to Cash Operations Specialist
Qualifications:BBA/BCom/MComYears of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Primary Responsible for activities assigned in OTC activity - Order Management, Billing, Collections, Cash Application (except Customer Master) and a Supervisor/SME for assigned tasks/teams.- Ensure the defined processed is followed and the accurate outcome is achieved as per Client Agreed processes and metric’s/SLAs.
- Team leads responsibility including People Management & Engagement.
- Process & Other Control Management.
- Stakeholder Managements.
- Ensure compliance with client’s policies and procedures
- Ensure timely communication to customers
- Create adequate back-ups
The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for? •Order to Cash (OTC)- Adaptable and flexible
- Problem-solving skills
- Strong analytical skills
- Written and verbal communication
- Operations Management
- Service Change Management
- SLA (Service - Level Agreement) Management
- Client Relationship Building and Development
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts