[ref. i41529222] Product Support Engineer Jobs Opening in PageLightPrime Sollutions Private Ltd at Valasaravakkam, ChennaiLess

A product support engineer (PSE) assists end users with issues in a company's products or services. They either resolve or pass the customer's problems to the appropriate development and engineering teams. They also provide consistent progress updates to the end user and keep them informed about the issue's status.Responsibilities:Provide technical support and troubleshooting for product-related issues.Investigate and resolve customer concerns promptly and effectively.Collaborate with the development team to identify and resolve product bugs.Assist in creating and maintaining support documentation.Conduct product demonstrations and training sessions for customers.Monitor and escalate critical issues to appropriate teams.Ensure customer feedback is communicated to the product management team.Skills:Excellent problem-solving and analytical skills.Ability to communicate complex technical issues to non-technical users.Experience with support ticketing systems.Ability to work in a fast-paced, customer-focused environment.More information about this Product Support Engineer JobPlease go through the below FAQs to get all answers related to the given Product Support Engineer jobWhat are the job requirements to apply for this Product Support Engineer job position?

Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Product Support Engineer position? Ans: There are immediate 1 job openings for Product Support Engineer in our Organisation.

BE/B.Tech