Senior Business Development Executive - IT (3-8 yrs)

Location: Chennai, India

Key Responsibilities:

• Make outbound calls to potential customers or existing
• Introduce and explain the company and its services toclients using a provided contact list or database.
• Introduce and explain the company and its services to prospects with the aim of generating interest and securing meetings.
• Identify and qualify sales leads through effective questioning and active listening.
• Maintain accurate and detailed records of customer interactions, including inquiries, feedback, or complaints, in a CRM and other systems.
• Follow predefined scripts or guidelines to ensure consistent and professional communication.
• Handle customer objections or concerns and provide appropriate solutions or information.
• Achieve individual targets for calls made or meetings scheduled.
• Build and maintain positive relationships with customers to ensure repeat business and customer loyalty.
• Collaborate with sales or marketing teams to coordinate follow-up activities and provide feedback on customer responses.
• Stay up-to-date with product knowledge, industry trends, and competitor offerings to effectively address customer queries and differentiate the company's offerings.
• Conduct surveys or gather customer feedback to assess customer satisfaction levels and identify areas for improvement.
• Adhere to company policies, procedures, and ethical standards during all customer interactions.
• Draft and send emails to all prospective clients which also includes designing email templates with compelling content and manage mailing lists.

Qualifications and Skills:

• Graduation / Post-graduation in any stream.
• Proven experience in business development, customer service, or sales roles is desirable preferably with native English speaking customers / clients.
• Excellent verbal & written communication skills, including active listening and clear articulation. Hindi would be definitely a big plus.
• Strong interpersonal skills to build rapport and establish trust with customers over the phone.
• Persuasive and negotiation skills to influence customer behavior and close sales.
• Ability to handle rejection and maintain a positive attitude during challenging situations.
• Basic computer literacy (MS-Office Package) and knowledge of using Zoho CRM (would be a plus but not mandatory).
• Result-oriented mindset with the ability to work independently and meet or exceed targets.
• Time management and organizational skills to prioritize tasks and maximize productivity.
• Familiarity with software services and the ability to quickly learn and adapt to new information.

If interested, Kindly share your updated cv

Pragya Gupta