Customer Service - International Voice Process - Night Shift

apartmentAimlay placeDelhi calendar_month 

Job Description

Company Description

AIMLAY is a platform for working professionals offering educational and writing services. The platform provides courses from grade tenth to Ph.D. levels and supports Ph.D. holders from entrance to completion. AIMLAY has connections with universities across India and aims to improve lives by providing accessible education.

The head office is located in Delhi with counseling centers nationwide and internationally.

Role Description

This is a full-time International Voice Process role in the US Shift with 1-2 years of experience at Aimlay. The position is on-site in North Delhi and involves handling customer inquiries, sales, and providing exceptional service.

Responsibilities
  • To be responsible for making outbound calls daily using leads provided
  • Capturing additional information from the customer, screening the customer for their interest in company's product
  • To inform the potential clients of the company's products and services
  • Allocate the Leads to Counsellors
Preferred candidate profile
  • Excellent communication skills.
  • Candidate should have excellent communication skills.
  • Exp. in Customer Support Preferred
  • Ability to deal effectively with conflict professionally
  • Responding promptly to customer queries efficiently, increase customer satisfaction & timely resolution
  • Prior experience in customer service or a similar role is preferred.
  • Ability to work in a fast-paced, dynamic environment.
  • Willingness to work night shifts.
  • Strong problem-solving skills and a customer-centric approach.

Interested candidates can share their Resume at [Confidential Information] or can contact on 9899891683

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