Customer Support Executive
Job Description
Skills:Excellent communication skills, Problem-solving abilities, Empathy towards customers, Patience in dealing with difficult situations, Ability to multitask, Knowledge of product/service offerings, Attention to detail, Ability to remain calm under pressure,
Job Description
Company: Futuretek Commerece Pvt. Ltd.
Brand Name: GetePay Company URL: GetePay
About Organisation-
Futuretek Commerce LLP (Getepay) was founded in August 2016 to provide solutions to various Industries through innovative and cost-effective solutions. In October 2020 Futuretek Commerce LLP was converted to Futuretek Commerce Pvt Ltd. Getepay is a Merchant Service Platform which enables the merchant to manage different aspect of its business and also collect payments from its customers.
Getepay has been thus providing innovative and user friendly easy to use digital platform to be used by different categories of merchants especially small and medium size merchants (SMEs/MSMEs). Getepay payment platform provides both online and offline payment options to the merchants available through web, mobile and UPI QR.
Getepay has on-boarded more than 1.5 Million merchants on its platform web and Mobile app in partnership with more than 100 + banks. Getepay Payment Aggregation platform allows the merchants to collect payments from their customers from multiple payment options, be it credit card, debit card, Net banking, UPI, IMPS and/or other payment modes.When you join Getepay, you join a culture of purpose and belonging where your growth is priority, your identity is incorporated, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere.
Position
Experience: Freshers 02 YearsLocation: Plot no 60, Vishwamitra Nagar, Murlipura, Jaipur 302039
Job Type: Permanent, WFO
Education Qualification: Any Graduate
Salary : Negotiable
Job Responsibility
We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
Delivering presentations and demonstrations to prospective and current clients
liaising with those developing products/services to gain an in-depth knowledge that you can relate to customers and to let them in on user behaviour and/or any potential changes clients would like
helping the sales team to reach targets
conducting research into the industry including competitor research
encouraging clients to buy extras, upgrades etc
potentially considering new markets or clients to contact, based on your knowledge of both the