Customer care manager
Job Description
Skills: Customer Relationship Management (CRM), Customer Service, Sales, marketing, Customer Support, Marketing,
Company Overview
Cemech Lexury Paints is a leading paint manufacturer with a strong presence in the market. With 500 employees, our company is dedicated to delivering high-quality paint products to our customers. Our headquarters is located in Bangalore, and we specialize in the production of paints for appliances, electrical, and electronics manufacturing.
Job Overview
We are seeking a Customer Care Manager to join our team at Cemech Lexury Paints. As a Customer Care Manager, you will be responsible for managing and overseeing the customer care department in our company. This is a full-time position based in Hyderabad, Telangana, India, and is ideal for candidates with 1 to 3 years of experience in customer service management.
Qualifications And Skills- Proven experience in customer service management
- Excellent communication and interpersonal skills
- Strong leadership and management abilities
- Ability to handle difficult customer situations with tact and diplomacy
- Proficiency in using customer service software and CRM systems
- Analytical skills to assess customer care metrics and identify areas for improvement
- Ability to work under pressure and meet tight deadlines
- Bachelor's degree in business administration or a related field
- Manage and supervise the customer care department, ensuring efficient and effective service delivery
- Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and social media
- Develop and implement customer care strategies and processes to improve customer satisfaction and loyalty
- Train and mentor customer care representatives to deliver exceptional customer service
- Monitor and evaluate customer care metrics and generate reports for management review
- Collaborate with other departments to ensure smooth coordination and resolution of customer issues
- Stay up-to-date with industry trends and best practices in customer care management