Collection Process
Job Description
Job Title: Collection SpecialistLocation: Bangalore
Job Summary:
We are seeking a highly motivated and detail-oriented Collection Specialist to join our team. The ideal candidate will be responsible for managing and maintaining customer accounts, ensuring timely collection of outstanding payments, resolving billing discrepancies, and providing exceptional customer service to maintain strong client relationships.
Key Responsibilities:
- Accounts Receivable Management:
- Monitor and manage customer accounts to ensure timely collection of outstanding balances.
- Contact customers via phone, email, and other communication channels to follow up on overdue payments.
- Payment Processing:
- Record and process payments accurately in the system.
- Reconcile accounts to ensure all payments are accounted for and properly posted.
- Dispute Resolution:
- Investigate and resolve billing discrepancies and disputes in coordination with internal teams.
- Reporting:
- Prepare and maintain regular reports on collection activities, outstanding payments, and aging accounts.
- Share updates on key accounts and escalate issues as needed.
- Customer Relationship Management:
- Build and maintain positive relationships with customers to facilitate smooth collections.
- Educate clients on payment terms, policies, and processes.
- Compliance:
- Adhere to company policies and industry regulations related to debt collection.
- Maintain confidentiality and security of customer financial information.
Qualifications:
Graduation / Diploma / PUC with relevant work experiance.
Languages:English+Hindi
How to Apply:
Interested candidates are invited to submit their resume and cover letter to [[Confidential Information] | Anchily:9986811173/7510881134/ Nikhila:9986023325 Hasrat- 9513443405]. Please include Voice Process Application in the subject line.