Customer Support Associate

Job Description

Company Overview

eSatisfy Solutions Pvt. Ltd is a staffing solutions company established in 2019, specializing in catering to all staffing requirements. Headquartered in Indore, India, eSatisfy HR Solutions offers complete staffing solutions with a focus on quality and effective results.

Job Overview

Customer Support Associate role at eSatisfy HR Solutions, based in Bangalore Urban, Karnataka, India. Full-Time position with less than 1 year experience. Salary range: Competitive. eSatisfy HR Solutions has 2-10 employees.

• Customer service experience is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to empathize and understand customer needs
• Good knowledge of customer support processes
• Keen attention to detail and accuracy
• Ability to work in a fast-paced environment with a customer-centric approach

• Provide exceptional customer support via phone, email, and chat
• Resolve customer inquiries and issues in a timely manner
• Maintain a high level of customer satisfaction and retention
• Handle customer complaints and provide appropriate solutions
• Document customer interactions and transactions for record keeping