Assistant Manager - Life Insurance Training

apartmentGenpact placePune calendar_month08/01/2025

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager - Life Insurance Training

In this rolethey need to Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

Responsibilities:

Take ownership for New Hire Training & Knowledge Management
Timely & effective pre- process & process trainings
Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
Adherence to Genpact business training common minimum practices
Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
Maintain key records like working files, email for reference and audit purpose

Qualifications we seek in you!

Minimum Qualifications:

Any graduate except B. Tech and Technical Graduation & Law
Relevant experience in Customer Service & Claims backend operations experience in Life Insurance
Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer

Preferred skills:

Proven work experience preferred in Customer Service backend operations experience in Life Insurance
Excellent Interpersonal skills!
Proactive communication & High analytical skills! - should be able to foresee issues and suggest solutions, with impactful data

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

thumb_up_altRecommended

Assistant Manager - Customer Experience - upGrad

apartmentupGradplacePune

Job Description Job Description: Assistant Manager Collections and Customer Experience Position Overview: We are looking for an experienced Assistant Manager Collections to lead our team, ensure timely recovery of overdue payments, and maintain...

check_circleNew offer

Back Office Assistant Jobs Opening in SITARAM PHOTOSTAT at Hadaspar, PuneLess

apartmentSITARAM PHOTOSTATplacePune

supplies.Excellent interpersonal and communication skillsExcellent time management and organizational skillsAbility to work within a teamExcellent written and verbal communication skillsMore information about this Back Office Assistant JobPlease go through the below...

electric_boltImmediate start

SaT-TD-Assistant Manager

apartmentErnst & YoungplacePune

to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. GDS SaT - Associate Manager - Transaction Diligence Within SaT, Transaction Diligence (TD) services encompass the strategic...

Recommended jobs:

Operations Manager Jobs in Pune

Branch Manager Jobs in Pune 3 Urgent

General Manager Jobs in Pune 7 Urgent

Marketing Manager Jobs in Pune

HR Manager Jobs in Pune