Chennai - Sr Engineer - Network Operations & Support
Job Description
Job Description
Role purpose:
Providing technical support to RAN and Field Engineers for all on the day activities, 2G/3G/4G/5G integrations various upgrades of existing sites (capacity upgrades LTE and 5G Tech Adds), Radio Modernisation(rationalisation of Legacy network), NB-IoT band additions.Ensuring quality of completed activities is meeting expected standards calls performance checks (various counters in Cell Performance Monitor or Query Result Configuring RETs and TMAs)
Key Responsibilities:
Communication and synchronization between Back-office and Field Force assist troubleshooting of installation problems
Support to Field Force for External Alarms and Acceptance Test, RETs setup, tests, and calibration
Need to Perform Configuration/Performance and fault management
Daily Call test information delivery and Remote call test support to Field Force
Commissioning file and ret report delivery to Field Force for HOP information
Interference analysis validation for full site solution
Trigger and escalation operational/configuration/performance issues that might require support from other functional teams (Tx/Core provisioning) via INC Remedy Management and resolution
Audit on installation issues (identifying PIM issues, RTWP and External Interference, Support for Cross Feeder investigation)
Need to add any new Bands(LTE/5G) in existing live networks
Follow up of all INC tickets opened and supporting partners in the resolution
Providing support to RAN Engineers on any kind of script related issues, fixing configuration faults, Troubleshooting of Tx issues, and providing support on escalations to relevant teams
Take the necessary preventive and corrective measures to ensure agreed service availability after planned works. Perform second level troubleshooting processes, ensuringhigh quality and short service restoring time for RAN elements
Providing resource management support Implementing process and technology improvements to increase operational and organizational efficiency
Demonstrated ability to work with teams to develop their functional competencies through process improvements.
Follow industrys standards and best practices