Accenture - Application Support Engineer

apartmentAccenture placeHyderabad calendar_month 
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users.

Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the stability and reliability of applications.

Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Collaborate with stakeholders to understand and analyze application issues.
  • Troubleshoot and resolve technical issues related to critical business systems.
  • Ensure the stability and reliability of applications.
  • Collaborate with cross-functional teams to implement solutions and enhancements.
  • Proactively identify and address potential issues to prevent system downtime.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Site Reliability Engineering.
  • Strong understanding of system architecture and infrastructure.
  • Experience with incident management and problem-solving.
  • Knowledge of monitoring tools and techniques.
  • Good To Have Skills: Experience with cloud platforms such as AWS or Azure.
  • Familiarity with scripting languages like Python or Bash.
  • Understanding of DevOps principles and practices.
  • Knowledge of containerization technologies like Docker or Kubernetes.
Additional Information:
  • The candidate should have a minimum of 5 years of experience in Site Reliability Engineering.
  • This position is based at our Hyderabad office.
  • A 15 years full time education is required.
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