Marketing - Tech Process Team Lead - Youtube Marketing - Gamma
Job Description
Role Overview :
As a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment.Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement.
Position Responsibilities:
Manage E2E email campaign production process- Lead production team (consisting of HTML developers and QA / Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues
- Maintain delivery timeline by managing and supporting production team
- Assess final deliverables for accuracy and triage technical updates necessary for resolution
- Responsible for timeliness and quality of the final asset delivery
- Be the PoC for the onshore team (CSM, APL), communicate project status, communicate project details, assess feasibility of timeline changes and change requests
- Collaborate cross-functionally with technical and non-technical teams
- Represent needs of the production teams to the onshore team
- Submitting, receiving and actioning campaign localization requests
- Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines.
- Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, change request monitoring, etc.
- Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation, for example by implementing GenAI (generative AI) in processes
- Manage implementation of changes with the team
Minimum Qualifications:
6+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms2+ years of experience in managing a team of (email) developers and QA analystsStrong understanding of audience segmentation and targetingExperience in HTML and CSS
Preferred Qualifications:
- Strong communication skills and prior experience presenting to stakeholders
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
- Familiarity using GenAI (generative AI) for email marketing content, production and optimization
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At Google Operations Center, we don't just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.