Senior tech support engineer(Voice process)
Matrix Hr Technologies Private Limited Bangalore
Job Description
Roles and Responsibles.
Bachelor's degree in BCA or BSc Computer Science with 1-2 years of relevant technical support experience.- Proficiency in Hindi and English verbal communication.
- Sound knowledge of computer hardware.
- Effective problem-solving abilities and logical thinking.
- Customer-centric mindset with empathy.
- Multitasking capabilities and quick issue resolution.
- Expertise in troubleshooting hardware, networking, and OS queries remotely.
- Utilization of tools and telephony for efficient support.
- Possibility of recommending products or services to resolve customer issues.
- Strong CRM skills and customer-first approach.
- Additional technical certifications like A+, N+, MCSA, MCSE are advantageous.
Key skill
Strong communication skills in English and Hindi.- Background in PC support and voice-based customer assistance.
- Required experience: 2 to 4 years.
Location: Bengaluru ( Electronic city, whitefield)
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