Program Manager
TVS Electronics Chennai
Job Description
- Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met.
- Act as the primary point of contact for clients, addressing service-related concerns and escalations.
- Ensure high-quality service standards by implementing best practices and process improvements
- Develop and maintain strong relationships with clients, understanding their needs and expectations.
- Conduct regular service reviews and feedback sessions with stakeholders.
- Drive customer satisfaction through proactive engagement and issue resolution.
- Monitor and analyse service performance metrics, identifying areas for improvement.
- Lead and mentor the delivery team, fostering a culture of accountability and excellence.
- Conduct training and performance evaluations for team members.
- Ensure resource allocation aligns with business objectives and client needs.
- Identify opportunities for process improvements and automation.
- Manage risks associated with service delivery and implement mitigation strategies.
Note: Candidates with 6 to 10 years of Relevant experience in the IT Break-Fix industry are preferred.
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