Application Tech Support Practitioner
Accenture Kolkata
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Linux
Good to have skills : NA
Minimum 3 year(s) of experience is required
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Linux
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide timely technical support to clients.
- Troubleshoot and resolve system or application issues.
- Document client issues and resolutions.
- Collaborate with cross-functional teams to enhance system performance.
- Stay updated on industry trends and technologies.
- Must To Have Skills: Proficiency in Linux.
- Strong understanding of system administration.
- Experience with shell scripting.
- Knowledge of networking concepts.
- Hands-on experience with troubleshooting system issues.
- The candidate should have a minimum of 3 years of experience in Linux.
- This position is based at our Kolkata office.
- A 15 years full-time education is required.
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