Senior Executive Customer Relationship | Mumbai | (RI)
Rentokil Initial Mumbai Full-time
Jon discription:
- The job would involve active travelling and meeting up with clients/SPOCs/decision-makers in the area serviced by the branch.
- Would drive the successful adoption, onboarding, as well as continued value add to help our clients realize the business value of our platform.
- Intimately understand our products & services & how to build better experiences using them, with a constant pulse on what we're building next.
- Own key customer success metrics, including customer health, renewals, and upsells, as well as churn across your set of accounts, and derive concrete measures to drive business results & elevate our customer experience.
- Own escalation management as well as the overall support & services relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.
- Form strategic relationships with key stakeholders to understand our customer's business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.
- Continuously plan, test, & improve our customer success process to ensure an exceptional customer experience.
- Retain the clients by increasing stickiness by way of prompt resolution of complaints and issues and arresting predictive churns.
Requirements
Educational Qualification / Other Requirement:
- Any Graduate (Any stream)
- Individual Contributor
- Internal team
- External stakeholders
Benefits
Are you interested? Here's what you can expect when you join us
Attractive Base Salary
Group Mediclaim Insurance Policy
Travel Reimbursement
Provident Fund
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
TRIARQ Health IndiaMumbai
KPO)
Location: Navi Mumbai (Ghansoli) and Nashik
Division: People Operations
Shift: Flexible
Job Responsibilities:
The Senior Executive - HRBP will play a critical role in aligning HR initiatives with business goals, enhancing employee engagement...
Mumbai
Responsibilities & Deliverables:
Your deliverables as Senior Sales Executive will include, but are not limited to, the following:
• Create and manage a strategic territory plan that includes sales to achieve or exceed financial targets
• You will acquire new...
TimesProMumbai
Job Description
*Contract Base for 6months*
The Senior Executive - Operations ensures efficient in-sales and in-delivery support for academic programs, managing documentation, billing, reporting, and coordination with institutes and internal teams...