Customer Support Associate

Job Description

Job Summary:

We are looking for a Customer Support Associate to handle inbound calls, collect customer feedback, and resolve queries efficiently. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to provide timely and effective resolutions.

Key Responsibilities:

• Handle inbound customer calls professionally and courteously.
• Address customer inquiries, complaints, and issues, ensuring resolution within the first interaction when possible.
• Gather and document customer feedback to improve products and services.
• Escalate unresolved issues to the relevant departments while ensuring timely follow-up.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Provide product/service information and guidance to customers.
• Identify and suggest process improvements for better customer satisfaction.
• Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications & Skills:

• Education: High school diploma or equivalent (Bachelors degree preferred).
• Experience: 0-2 years in a customer service role (Freshers with good communication skills can apply).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in using CRM software and other customer support tools (preferred).
• Flexibility to work in shifts, including weekends and holidays if required.

• Competitive salary and performance-based incentives.
• Growth opportunities within the company.
• Supportive and friendly work environment.
• Training and development programs to enhance your skills.

If you are passionate about helping customers and thrive in a dynamic environment, we would love to hear from you!