Customer Service Associate - Query Management
myGwork - LGBTQ+ Business Community Bangalore
Job Description
This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Skill required: Query Management - Customer Service Technology Support Designation: Management Level - Associate Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.What are we looking for
- Adaptable and flexible Roles and Responsibilities
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
AccentureBangalore
Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English - Intermediate
About Accenture...
eSatisfy HR SolutionsBangalore
Support Associate role at eSatisfy HR Solutions, based in Bangalore Urban, Karnataka, India. Full-Time position with less than 1 year experience. Salary range: Competitive. eSatisfy HR Solutions has 2-10 employees.
Qualifications And Skills
• Customer...
Genesis HR ServicesBangalore
Job Description
Job Title: Customer Service Associate (International Voice Process)
Location: Bangalore (Varthur)
Salary:
• Freshers: 3 LPA
• 0-18 months experience:
• 5 LPA to 5 LPA
Shifts: US shifts, 5 days a week with rotational shifts...