IT Customer Service Representative

Educational Qualification : 15 years full time education

You will collaborate with various teams to provide effective solutions and contribute to key decisions.

• Expected to be an SME
• Collaborate and manage the team to perform
• Responsible for team decisions
• Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Ensure timely resolution of IT system issues
• Manage incident, issue, and outage management
• Investigate and restore IT services
• Collaborate with cross-functional teams
• Contribute to key decisions
• Provide technical support to end-users
• Ensure the smooth operation of IT systems
• Identify and resolve technical issues
• Document and communicate solutions
• Maintain knowledge base and documentation
• Train and support team members

• Must To Have Skills: Proficiency in Identity Access Management (IAM)
• Good To Have Skills: Experience with Python (Programming Language)
• Develop and maintain automation scripts and workflows for user lifecycle management using PowerShell and other scripting languages.
• Integrate IAM processes with platforms such as Microsoft Entra (Azure AD), Okta, LDAP, and Linux.
• Administer and configure IAM systems (Microsoft Entra, Okta, LDAP) to support automated processes.
• Build and maintain connectors and APIs for integration with business applications and ServiceNow.
• Monitor automated processes to ensure they run smoothly and address any issues or failures promptly.
• Conduct root cause analyses and implement corrective actions to enhance process efficiency and reliability.
• Proficiency in IAM platforms: Microsoft Entra (Azure AD), Okta, LDAP, and Linux administration.
• Strong experience in Python scripting.
• Strong understanding of IT production systems
• Knowledge of incident, issue, and outage management
• Familiarity with IT service restoration processes
• Ability to collaborate with cross-functional teams
• Excellent problem-solving and decision-making skills
• Effective communication and documentation skills

• The candidate should have a minimum of 5 years of experience in Identity Access Management (IAM)
• This position is based at our Bengaluru office
• A 15 years full-time education is required