ServiceNow Domain Consultant

Overview:

• Strong understanding of IT service management (ITSM) processes, including change management, incident management, and problem management.
• Proficiency in ServiceNow CMDB and discovery tools, with hands-on experience in configuring and maintaining service maps. • Certification in CMDB (e.g., ServiceNow Certified Implementation Specialist – Service Mapping) is preferred.

Role Purpose

Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.

• Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners.
• Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction
• Develops solutions and services to suit client’s business strategy
• Estimates scope and liability for delivery of the end product/solution
• Seeks opportunities to develop revenue in existing and new areas
• Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded.
• Drives Proposal creation and presales activities for the engagement; new accounts
• Contributes towards the development of practice policies, procedures, frameworks etc.
• Guides less experienced team members in delivering solutions.
• Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse
• Creates reusable IP from managed projects