Sales Coordinator / Sales Executive

Job Description

||Urgent Hiring for Sales Coordinator / Sales Executive|| Location: Vasai East, Mumbai

Profile -Sales Coordinator / Sales Executive

Experience- Min 2 year

Ctc- upto 4.2 lpa (Depend on the interview)

Location: Vasai East, Mumbai

Key Responsibilities:

1. Sales Support & Coordination:

• Assist in managing the sales pipeline and monitor customer inquiries, providing timely responses to their needs.
• Coordinate with the internal sales and technical teams to provide accurate quotes and ensure the availability of machine spares.
• Maintain and update customer records, including orders, pricing, and service details in the CRM system.
• Handle incoming calls and emails from customers inquiring about machine spares, offering product details, pricing, and delivery timelines.

1. Order Processing:

• Process and manage sales orders from clients, ensuring that orders are accurately entered and delivered within deadlines.
• Collaborate with the inventory and logistics teams to ensure the timely fulfillment of orders and resolve any issues related to stock or delivery.

1. Customer Relationship Management:

• Build and maintain strong relationships with customers, understanding their needs and offering appropriate solutions.
• Provide after-sales support, follow up on order statuses, and resolve customer issues or complaints in a professional and timely manner.
• Coordinate with the technical team to ensure that machine spares are properly matched with customer specifications.

1. Product Knowledge:

• Stay updated with the latest product offerings, technical specifications, and industry trends in machine spares.
• Provide advice on the selection of appropriate spare parts based on customer requirements.

1. Sales Reporting & Analysis:

• Prepare regular sales reports, including order status, customer feedback, and sales performance metrics.
• Analyze sales trends, identify opportunities for growth, and contribute to the development of sales strategies.

1. Market Research & Prospecting:

• Identify and prospect potential clients in need of machine spares, expanding the customer base through various channels (cold calling, referrals, online research).
• Gather competitor information and market trends to enhance the company's competitive advantage in the market.

1. Collaborative Efforts:

• Work closely with the technical, logistics, and procurement teams to ensure smooth operations and customer satisfaction.
• Support marketing efforts by promoting machine spares offerings through different channels and creating promotional materials as needed.

Qualifications and Skills:

Education:

• Bachelor's degree in Business, Sales, Engineering, or a related field (preferred).

Experience:

• Previous experience in sales or coordination, particularly in the spare parts or industrial machinery sector, is highly preferred.
• Familiarity with Microsoft office, sales software, and order processing tools.
• Ability to quickly learn new products and understand technical specifications.