Production Support Engineer - Trading - Bhopal - ref. e72771615

Job Description

TradeZero Production Support Engineer

Roles and Responsibilities:

Provide support for all production trading systems, applications, and environments

Resolve technical issues in a timely manner, escalating to senior staff as necessary

Desired Candidate Profile:

2+ years working in a L1/L2 support role

Strong experience operating in Windows and Unix-base OSes

Experience with trading strategies for securities, options and trading platforms

What does it take to be successful in this role

Excellent problem-solving skills, soft skills, quality, and delivery mindset.

Strong communicator and collaborator.

Ability to thrive in a fast-paced, start-up environment with individuals in dispersed locations.

Self-starter, results-driven individual with a proven track record.

Comfortable with navigating ambiguity and translating it into impactful results.

What are some skills to make you stand out

Experience with trading strategies for securities, options, and trading platforms.

Experience working with banks, brokers, or other financial institutions.

With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market.

• About the Team The Production Support team at TradeZero is responsible for supporting our trading platform and client services teams. There are multiple roles and specializations within the group. As a Level 2 (L2) Production Support Specialist, you'll have the exciting opportunity to work in a fast-paced, entrepreneurial environment.
• Act as the escalation lead for support requests raised by our Level 1 (L1) client teams (for TradeZero America, Canada, International, India), reviewing tickets that require additional assistance and escalating for resolution
• Improve the quality of knowledge available to our L1 teams, so that they can better assist customers and reduce the need for escalations. This may come in the form of written documentation, knowledge base articles, training sessions, etc.
• Track crucial processing jobs to ensure a smooth start-of-day
• Monitor system health and performance
• Escalate production issues for investigation and resolution
• Provide a handover to the next shift
• Provide additional support as required by technical teams
• Write, review and update technical documentation on our processes and procedures
• Actively participate in process improvement to increase efficiency
• Continuously contribute towards achieving the company's strategic and operational objectives Skills and Experience
• Bachelor's degree in computer science, software engineering or related field
• 1+ years of total IT experience
• 1+ years experience in the financial industry What does it take to be successful in this role
• Experience providing support for clients in a financial services environment Excellent problem-solving skills and attention to detail
• Strong communicator and collaborator
• Customer service perspective and delivery mindset
• Identifying and advocating for process improvement
• Ability to thrive in a fast paced, start-up environment with individuals in dispersed locations
• Self-starter, results driven individual with a proven track record
• Comfortable with navigating ambiguity and translating it to impactful results What are some skills to make you stand out
• Experience with trading strategies for securities, options, and trading platforms
• Working familiarity with Confluence, Jira, or similar products
• Demonstrated flexibility in providing different types of technical support
• Must-have qualifications How many years of work experience do you have with Databases Ideal answer: 1
• How many years of work experience do you have with SQL Ideal answer: 1
• How many years of work experience do you have with Python (Programming Language) Ideal answer: 1