System Support Associate- Benefits

Job Description

This position will spend time as part of an entrepreneurial team looking to maintain consistency across different platforms.

• Audit benefit plan setups in multiple systems to ensure proper setups for EDI reporting.
• Review enrollment audit reports from multiple systems to ensure enrollments are being reported on carrier specific EDIs.
• Review, analyze and resolve EDI discrepancies reported from carriers and internal partners.
• Work with Engineering/Development team to resolve EDI configuration issues and file transmission issues in a timely manner.
• Meet with carriers and collect information required to setup, test and move an EDI into production.
• Identify pending EDI setups at risk of not meeting production deadlines and communicate to requirement departments.
• Document procedures to setup and maintain EDI's from start to finish.
• Assist in developing tools to improve the EDI setup process.
• Other duties as assigned.
• Advanced knowledge of computer equipment and systems
• Understand the basics of programming and system functions.
• Problem Solving and Analytical Skills.
• Have a logical and analytical approach to problem solving.
• Pay attention to the details.
• Communication skills.
• Meet delivery times.
• Participation in process improvement initiatives. Participation in analysis gathering sessions, interacting with other departments and clients as needed.

• Strong verbal and written communication skills.
• Preferred knowledge of benefit plans in the USA.
• Preferred knowledge of EDI files and transmission
• Basic understanding of the logic behind platforms.
• Interpersonal effectiveness at all levels in the organization and across cultures.
• Strong organization skills, analytical skills and attention to detail.
• Knowledge of Microsoft Office software (Outlook, Excel, Word, JavaScript).
• Embraces changes and contributes to new initiatives.
• Ability to build and manage relationships in a cross-functional environment.
• Works independently and is self-motivated.

• High attention to detail
• Able to maintain confidentiality.
• Proficiency in the English language, including the ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment.
• English level B1 at least
• Intermediate to strong skills in excel.
• Proficient with MS Office suite
• Preferred experience with EDI files.

Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.

Diversity, Equity And Inclusion Program/Affirmative Action Plan

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.