Process Manager
Job description:
Please Note: CACTUS is a remote-first organisation and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
The Process Manager (PM) plays the role of end-to-end management of the workflow, allocation, and delivery of individual projects from customers. Under this role, the PM is expected to coordinate on the various aspects of delivery such as understanding and collating the client instructions, assigning suitable translators and reviewers to the project, managing the timeliness of the delivery as per client’s turnaround-time expectations, and running a final check on the project documents before delivery.The Project manager is also expected to handle all client enquiries from the client manager and give them on-time resolution.
Must Have: Min 3 years of experience in end to end project management, client servicing and stakeholder management.
Job responsibilities:
- Assign projects to the suitable translator and reviewer (from the correct domain) on the in-house workflow management system, ensuring that each of the project steps is managed in a timely manner according to the client’s deadline
- Respond to customer enquiries from customer service managers
- Be responsible for the quality, instruction compliance, and timely delivery of the project
- Manage timely communication with freelance translators and plan their work schedules
- Perform final check for confirming the quality of deliverable before delivery to the client
Qualifications and prerequisites:
- Bachelor’s degree and Preferable – Master’s degree in operations management or completion of PMP certification
- 5 years of experience in project management and preferable – 2-3 years of experience in the translation industry
- Medium to high proficiency in MS Excel
- Effective English communication (verbal and email)
- Preferable - Strong understanding of computer-assisted translation (CAT) technology
- Strong customer focus
- Strong focus on quality and timeliness
- Good communication skills
- Strong Planning and Organizational skills
Additional information:
CACTUS is a company powered by its inclusive community spirit. We're a melting pot of perspectives, breaking down barriers between different styles of thought to democratise access to scientific knowledge.
At CACTUS, there's opportunity for growth around every corner. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that move innovation forward, then a career with us will sound like your jam.At CACTUS, you’ll discover the true extent of what’s possible through AI, have the autonomy to shape your career, embrace an accelerate-from-anywhere lifestyle, and make an impact.
At the heart of everything are our researchers – we help enable their success, and every move we make is about creating a positive impact in the world of science.
Together we,Power research. Empower people.
About CACTUS:
Established in 2002, Cactus Communications (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and discovered.Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications under its brand Cactus Life Sciences.
With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.
Awards and recognition:
- Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
- Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
- Recognised as One of India’s Top 100 best Workplaces for Women by Great Place To Work® in 2022
- Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022
- Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
- Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
- Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017