Service Manager-BRANCH BANKING-Branch Banking
Kotak Mahindra Bank Limited Delhi
Job Description
Service Manager- Branch Banking
KRAs:- . Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches) . Manage a Service Team. .
- ordinate the audit of the branch
- Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
- Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities .
Authorize and check Teller and Relationship teams entries for customer transaction/ service request .
Check end products, Check vouchers to clear transactions .Vault / Key custodian of the Branch .
Manage the Service Scores of the branch .
Branch Lobby and Customer Queue management.
- Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
- Customer complains management and ensuring resolution of all complaints within TAT.
- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Desired Candidate Profile: .
Ability to manage and motivate front office staff.
- Thorough overall understanding of branch banking operations .
- 8 years of experience .
- 6 years of experience .
Should possess customer orientation and team leader qualities
Control RisksDelhi
The role holder will have responsibility and accountability for ensuring ITIL aligned best practices are implemented and governed within the Control Risks IT environment. The Service Manager role will be responsible for several items spanning the IT...
Kotak Mahindra Bank LimitedDelhi
Job Description
Regional Service Manager - Priority-PRIORITY-Regional sales
Gurgaon, Haryana, India
Job Description
Principal Responsibilities:
• Handle personalized service requests of Privy ( HNI ) customers and deliver TAT.
• Ensure strict...
AccentureGurgaon, 29 km from Delhi
Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships...