Compliance Analyst
What You'll Do:
As a Compliance Analyst, you will be the first point of contact for client communications, handling both internal and external inquiries about compliance services. Success in this role requires ownership of client satisfaction, empathy for their needs, and the ability to communicate complex compliance information clearly.You'll also manage escalations on time.
You shall report to the Lead/Manager.
#LI-Onsite (Pune)
What Your Responsibilities Will Be:
Tasks: You will have to file compliance registrations on time, follow up with regulatory agencies on application status, manage projects in proprietary software, and track work activity using time tracking tools.
Relationship Management: You will have to understand client businesses through collaboration, adapting to each client's unique needs, geographic reach, and growth strategy.
Training: You will have to provide ongoing education, communicate new enhancements, and promote the adoption of technology to help clients self-serve. Partner with the Customer Success Manager to ensure clients maximize the benefits of Avalara's software, while fostering positive relationships with coworkers, vendors, and clients.
What You'll Need to be Successful:
- 3+ years in Customer Onboarding/Support
- 2+ years of relevant experience
- Bachelor's in Accounting, Finance, Economics, or equivalent (MBA in Finance preferred.)
- Technical Skills:Proven track record of meeting deadlines
- Ability to work across multiple systems
- Strong problem-solving skills with the ability to make recommendations and collaborate
- Ability to manage priorities, resources, and confidential information
- Experience with Salesforce (1+ year) and automated tax solutions
- Preferred:Knowledge of government compliance, licensing, tax compliance, and the alcohol beverage industry
- Strong written and verbal English skills
- Professional interaction with employees and customers
- Nice to Have:Experience in product-based companies
- Familiarity with SaaS-based solutions
How We'll Take Care of You:
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara:
We’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry
- leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
- there’s nearly 5,000 of us now.
- not until we’ve achieved our mission
- to be part of every transaction in the world.
We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.If you require any reasonable adjustments during the recruitment process, please let us know.