Customer Support Executive (Entry Level)-Fresher

Job Description

Company Overview:

The Golden Rise, located in Hyderabad&aposs vibrant Gachibowli district, is a leading talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

As a Customer Support Executive, you will play an essential role in providing excellent customer service and ensuring customer satisfaction.

Key Responsibilities:

• Customer Inquiries: Handle incoming customer queries via phone, email, and chat, providing accurate information and resolving issues in a timely manner.
• Product/Service Support: Assist customers with product or service-related questions, guiding them through troubleshooting steps or directing them to the appropriate resources.
• Issue Resolution: Address and resolve customer complaints, working towards solutions that align with company policies and customer satisfaction.
• Order Management: Assist customers with placing, tracking, or modifying orders, and provide updates on delivery status or any issues related to their purchases.
• Customer Feedback: Collect and document customer feedback and suggestions, reporting them to the relevant teams to improve products, services, or processes.
• Database Management: Update and maintain accurate customer records in the CRM system, ensuring all customer interactions are logged properly.
• Knowledge Base Utilization: Use internal knowledge resources and tools to troubleshoot customer issues efficiently and accurately.
• Follow-up: Ensure timely follow-up with customers after resolving issues or addressing inquiries to confirm satisfaction and provide additional assistance if needed.
• Collaboration: Work closely with other departments (Sales, Technical Support, etc.) to ensure a seamless customer experience and quick resolution of any issues.
• Compliance and Policies: Adhere to company policies and procedures while interacting with customers, ensuring confidentiality and professionalism at all times.

Qualifications:

• Bachelor&aposs degree in any field.
• Freshers with a keen interest in customer service and a desire to learn are encouraged to apply.
• Basic understanding of customer service principles and practices.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent problem-solving skills with a customer-first approach.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong attention to detail and organizational skills.
• Positive attitude and a willingness to take on new challenges.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and dynamic work environment that fosters learning and development.
• Comprehensive training programs to enhance your customer service skills.

Location: Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive (Entry Level) role at The Golden Rise&aposs career portal.