Customer Service Associate

Job Description

The Local Marketing Sales Consultant is responsible for the local partner communication and implementation of client marketing programs. It is both an inbound, outbound and consultative sales role fostering a relationship with our local affiliates.

• Working with a wide range of BrandMuscle clients (primarily via phone and email) to understand their marketing needs and effectively communicating pre-determined marketing programs to them
• Keeping accurate records of conversations and affiliate relationships utilizing a CRM system
• Maintaining ongoing communication around marketing programs and campaign performance with clients and collecting their feedback for ongoing program growth
• Project management of many local client marketing programs
• Collaborating, internally, to grow and develop marketing programs
• Processing claims and associated details for media orders
• Providing ongoing feedback and assessment of project status and issues to managers

• Bachelor s degree in marketing, communications, or a related field is required
• 1-3+ years marketing or advertising experience
• Experience within technology or professional services preferred
• Customer service oriented and professionalism in dealing with difficult customer situations
• Strong knowledge of Digital Marketing Programs and Strategies
• Tech savvy with an ability to learn and work in multiple systems simultaneously
• Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
• Detail-oriented and excellent organizational skills
• Self-starter, ability to work without direct supervision
• Availability to occasionally accommodate various working hours as client workload requires
• Superior communication skills; both verbal and written