Technology Support Engineer
Accenture Mumbai
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Proactively identify and resolve technical issues.
- Assist in the implementation of system upgrades and enhancements.
- Maintain documentation of system configurations and troubleshooting procedures.
- Provide technical support to end-users and internal teams.
- Participate in on-call rotation for after-hours support.
- Must To Have Skills: Proficiency in Linux Operations.
- Strong understanding of system administration tasks.
- Experience with shell scripting and automation tools.
- Knowledge of networking protocols and security principles.
- Hands-on experience with monitoring and troubleshooting system performance.
- The candidate should have a minimum of 3 years of experience in Linux Operations.
- This position is based at our Mumbai office.
- A 15 years full-time education is required.
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