Team Lead-Voice/Blended (Customer Service Mandatory)
Rebel Foods Private Limited Pune
Job Description
Description
We are looking for a highly skilled Team Lead - Voice/Blended with a minimum of 4-8 years of experience in the customer service industry. The ideal candidate should have excellent communication and leadership skills, a proven track record of achieving targets, and the ability to work under pressure.The position is based in India.
Responsibilities- Manage a team of customer service representatives and ensure that they meet their targets
- Monitor and evaluate team performance and provide regular feedback to team members
- Develop and implement strategies to improve team performance and customer satisfaction
- Manage customer escalations and resolve complaints in a timely and effective manner
- Ensure adherence to company policies and procedures
- Collaborate with other teams to ensure seamless customer service experience
- Conduct regular team meetings and training sessions to enhance team performance
- Prepare and submit reports on team performance and customer feedback
- Minimum of 4-8 years of experience in customer service, with at least 2 years in a team lead position
- Excellent communication and leadership skills
- Proven track record of achieving targets and meeting KPIs
- Strong problem-solving and decision-making skills
- Ability to work under pressure and handle customer escalations
- Good knowledge of customer service tools and technologies
- Bachelor's degree in any field
- Proficiency in English and any other regional language
- Flexible to work in shifts
Tata Communications LimitedPune
Job Description
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes....
Transcom IndiaPune
passionate about your language skills and ready to take the next step in your career, we’d love to hear from you!How to Apply: Share your resume to usDon’t miss this exciting opportunity—apply now!More information about this Customer Service Associate...
Tata Communications LimitedPune
service operations team, analyse productivity and escalation of issues.
Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
Plan...