Head of Ecommerce Operations

Job Description

The ideal candidate will possess a proven track record in managing end-to-end e-commerce operations and demonstrate exceptional leadership and stakeholder management skills.

Key Responsibilities:

External Stakeholder Engagement:

• Build and maintain strong relationships with external brands and clients to drive collaboration and align with business objectives.
• Serve as the primary liaison for external partners, addressing concerns, resolving issues, and fostering long-term partnerships.

Inventory and Stock Management:

• Oversee comprehensive inventory management, ensuring optimal stock levels to meet business demands and minimize costs.
• Develop and implement advanced forecasting models to predict inventory needs based on historical data, market trends, and sales projections.
• Create strategies to avoid stock-outs and overstock scenarios, improving efficiency and profitability.

Order Management:

• Streamline and optimize order management processes to ensure accurate and timely order fulfillment.
• Collaborate with cross-functional teams to address and resolve order-related issues promptly.

Automation and Process Improvement:

• Leverage technology to automate key operational processes, enhancing efficiency and reducing manual errors.
• Continuously analyze workflows and implement process improvements to optimize operational performance.

Team Leadership:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, innovation, and excellence.
• Provide clear direction, set performance goals, and drive team motivation to achieve organizational objectives.

Operational Efficiency and Reporting:

• Analyze operational data and metrics to identify trends, gaps, and opportunities for improvement.
• Prepare and present detailed reports to stakeholders, outlining operational performance, challenges, and solutions.

Skillset & Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field (MBA preferred).
• 10+ years of experience in e-commerce operations, with expertise in inventory management, stock forecasting, order management, and client handling.
• Strong background in managing sales growth and profitability in a high-paced environment.
• Proficiency in inventory management systems, automation tools, and data analysis software.
• Exceptional interpersonal and communication skills, with a client-focused and solution-oriented mindset.
• Strong analytical and problem-solving abilities with a strategic approach to decision-making.
• Proven leadership skills with experience in managing and motivating cross-functional teams.
• Hands-on experience with marketplaces and e-commerce platforms is highly desirable.