Lead Staff Engineer - IT

Job Description

With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Your primary focus will be on optimizing desktop operations, enhancing security, and leveraging data-driven approaches to improve efficiency and user experience.

• Utilize KQL queries to analyze desktop-related log data, including O365 and Intune logs, to identify patterns, trends, and anomalies, providing actionable insights for improved desktop management.
• Develop and maintain PowerShell scripts to automate desktop-related tasks and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity.
• Collaborate closely with the O365 Desktop Engineering Manager and cross-functional teams to identify automation opportunities and develop solutions to streamline desktop management processes.
• Leverage data analysis techniques to monitor and evaluate desktop performance, security compliance, and user behavior, providing recommendations for optimizations and proactive actions.
• Design and create reports, dashboards, and visualizations using Power BI or similar tools to effectively communicate desktop-related metrics, trends, and insights to stakeholders.
• Collaborate with the O365 and Intune teams to ensure desktop solutions align with overall infrastructure requirements, security standards, and compliance regulations.
• Stay up-to-date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation.
• Participate in desktop-related projects, providing expertise and guidance on data analysis, automation, and optimization strategies.
• Work closely with desktop support teams to troubleshoot complex issues, identify root causes, and develop automated solutions to enhance the support and maintenance processes.
• Document processes, procedures, and best practices related to desktop data analysis and automation, ensuring knowledge transfer and efficient collaboration within the team.

• Bachelor's degree in computer science, information technology, or a related field.
• 8-10 years of relevant job experience
• Relevant certifications in data analysis, PowerShell scripting, or desktop management (such as Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus.
• Strong experience in utilizing KQL queries to analyze log data, particularly in the desktop management space, using tools like Azure Monitor or similar log analytics platforms.
• Proficiency in PowerShell scripting for desktop automation, including familiarity with Graph API and desktop management-related modules.
• Solid understanding of desktop management concepts and technologies, including O365, Intune, group policies, software deployment, and patch management. Experience with MDM and MAM concepts.
• Experience creating reports, dashboards, and visualizations using Power BI or similar business intelligence tools to effectively communicate data insights.
• Knowledge of desktop security principles, including compliance standards and best practices.
• Knowledge of Azure identity and security services
• Strong analytical and problem-solving skills, with the ability to analyze complex desktop-related data and derive meaningful insights.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Proactive mindset with a strong sense of ownership and the ability to work independently to drive initiatives forward.
• Attention to detail and a commitment to delivering high-quality results within agreed timelines.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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