Hyderabad - ITOM Developer
Job Description
Job Description:
The ServiceNow Principal developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution. The principal developer will focus on ITOM Suite like Discovery, Service Mapping, Event management and CMDB.
Responsibilities
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via stories
Assists junior caregivers through project(s) lifecycles
Manages work against an often-demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Skills
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
6+ years of ServiceNow Development on ITOM.
ITOM Suite experience
Solid CMDB experience
Exposure to any of the cloud infrastructure (AWS, Azure, Google, Oracle)
Exposure to on Prem virtual infrastructure (VMware or Microsoft Hyper-V )
Knowledge of Windows or Linux/Unix Operating systems (Having either of it is good)
Insight into Networking concepts like Switches, Load Balancers, Subnets, Firewall.
Background in either software development or IT Service management
Effective communication skills via verbal and non-verbal methods
Problem solving ability
ServiceNow Certified System Administrator