Operations Coordinator
- Operational Oversight:
Coordinate day-to-day operations of facilities, ensuring services like cleaning, maintenance, security, and utilities are delivered effectively.
Serve as the primary point of contact for operational issues, resolving problems efficiently.- Scheduling and Workforce Management:
Develop and manage schedules for on-site staff (e.g., maintenance technicians, cleaners, or security personnel).
Monitor attendance and ensure adequate coverage for critical operations.- Vendor and Contractor Management:
Coordinate with vendors and contractors for routine and specialized services (e.g., HVAC maintenance, pest control, or landscaping).
Ensure vendors meet agreed service levels and adhere to contract terms.- Compliance and Safety:
Ensure compliance with health, safety, and environmental regulations.
Conduct regular site inspections to identify and address safety or operational risks.- Customer/Client Interaction:
Act as a liaison between clients and the facility management team.
Address client inquiries, complaints, and requests promptly and professionally.- Budget and Inventory Management:
Monitor operational expenses and assist in budget preparation.
Manage inventory of supplies, tools, and equipment, ensuring availability for operational needs.- Reporting and Documentation:
Maintain accurate records of operational activities, maintenance schedules, and incident reports.
Prepare and present regular reports on operational performance to management.- Emergency Response:
Develop and implement emergency response plans for incidents like equipment failures, power outages, or security breaches.
Coordinate with relevant teams to handle emergencies effectively.- Process Improvement:
Identify inefficiencies in operational processes and recommend improvements.
Implement best practices to enhance service quality and operational efficiency.- Training and Development:
Provide training and guidance to facility staff to ensure high performance.
Ensure staff is updated on the latest tools, techniques, and safety protocols.
In essence, an OPS Coordinator ensures the facility runs smoothly, efficiently, and safely, while maintaining high service standards and fostering positive relationships with clients and stakeholders.
Skills: vendor and contractor management,training and development,budget and inventory management,process improvement,security,operational oversight,emergency response,customer/client interaction,reporting and documentation,operations,scheduling and workforce management,compliance and safety,management,ops,maintenance