Application Support Engineer

apartmentAccenture placeCoimbatore calendar_month 
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration
Good to have skills : Reporting Analytics
Minimum 5 year(s) of experience is required

Educational Qualification : Any graduate

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and systems.

Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Troubleshoot and resolve technical issues related to applications and systems.
  • Collaborate with cross-functional teams to ensure the smooth functioning of critical business systems.
  • Identify and solve issues within multiple components of critical business systems.
  • Manage and prioritize support tickets to meet SLAs.
  • Proactively monitor and maintain the performance and availability of applications and systems.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
  • Good To Have Skills: Experience with Reporting Analytics.
  • Strong understanding of server administration and troubleshooting.
  • Experience in managing and maintaining Microsoft Windows Server environments.
  • Knowledge of Active Directory, DNS, DHCP, and Group Policy.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Experience in scripting languages such as PowerShell or VBScript.
  • Excellent problem-solving and analytical skills.
Additional Information:
  • The candidate should have a minimum of 5 years of experience in Microsoft Windows Server Administration.
  • This position is based at our Coimbatore office.
  • An Any graduate is required.
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