Service Delivery Specialist - B

Job Description

Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview:•Provides services according to the Service Delivery scope to meet specific KPIs•Supports delivery of Procurement services into the Business•Maintains a proactive working attitude towards the Client•Has basic knowledge of the Stakeholder community within the work perimeter•Manages relationships with Stakeholders•Understands P2P processes •Has knowledge about cross-functional work•Monitors process adherence across work perimeter and escalates as needed •Coordinates/supports junior professionals in process adherence and problem solving•Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:•Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets•Demonstrates knowledge of processes and procedures relevant to the function•Accountable for process compliance within the work perimeter•Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion•Responsive to local Stakeholders in solving day-to-day activities•Provides subject matter expertise as needed by other team members•Supports junior professionals in day-to-day activities •Helps the team to achieve common goals•Acts to overall procurement policies and processes•Continually strives to simplify, standardize and improve processes •Continually seeks out ways to improve Client satisfaction•Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members•Supports transformation projects activites

Skills (competencies)