HR Service Delivery Associate

Designation: HR Service Delivery Associate

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

• Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance
• Assist in employee development through coaching and following up on the development of their team’s technical competencies
• Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Work closely with internal customers and external vendors
• Some travel may be required
• Various other duties as required

The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan.

• Customer Communications
• Adaptable and flexible
• Written and verbal communication
• Problem-solving skills
• Agility for quick learning
• Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets
• Proven leadership experience (teams or projects)
• Proven record of success with leading process improvement and automation initiatives
• Proven customer relations experience
• Excellent communication skills
• Flexibility to work independently or collaborate with a team
• Proficient with MS-Office software, with high proficiency with Microsoft Excel
• Voluntary Benefits

• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts