Operations Head - Noida - ref. o78816319

Job Description

Leadership, Strategic Planning, Operations Management, Budgeting, Team Management, Problem Solving, Decision Making, Process Improvement,

Location: Noida

Experience: 7+ years in operations management, preferably in e-commerce, gemstones, diamonds, or jewelry industries, with expertise in gemstone or diamond sourcing, quality control, and logistics being a must-have skillset.

Salary: Competitive; based on experience and performance.

Job Summary

This role is crucial in driving the growth and success of our platform in the highly competitive gemstones and jewelry industry.

Key Responsibilities

• Develop and implement operational strategies aligned with the companys business objectives.
• Identify and address operational bottlenecks to improve efficiency and productivity.
• Ensure compliance with industry standards, regulations, and company policies.

• Oversee procurement, inventory control, and supply chain logistics to ensure timely product availability.
• Maintain optimal inventory levels to prevent stockouts or overstocking.
• Build and maintain relationships with vendors and suppliers to ensure quality and cost-effectiveness.

• Drive customer satisfaction by ensuring prompt order fulfillment, accurate product delivery, and superior after-sales service.
• Implement customer feedback mechanisms to continually improve service levels.
• Handle escalated customer issues and ensure their timely resolution.

• Lead, mentor, and manage the operations team to achieve departmental and organizational goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct regular training sessions to enhance team capabilities.

• Leverage technology to automate and streamline operational processes.
• Monitor and analyze operational metrics to identify improvement opportunities.
• Work closely with IT and product teams to ensure seamless integration of operational tools and platforms.

• Ensure that all products meet the highest quality standards before reaching the customers.
• Implement and monitor quality control processes across the supply chain.
• Address quality issues promptly and implement corrective actions.

• Manage operational budgets and ensure cost-efficiency.
• Conduct regular financial reviews to monitor operational expenses and optimize resource allocation.
• Collaborate with finance teams to forecast and control operational costs.

• Education: Bachelors or Masters degree in Business Administration, Operations Management, or a related field.
• Experience: Proven experience as an Operations Head, Operations Manager, or similar role, preferably in e-commerce or gemstones, diamonds, or jewelry industries, with hands-on experience in handling gemstone or diamond supply chains, quality assurance, and customer-focused operations.
• Skills:
• Strong analytical and problem-solving abilities.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in supply chain management tools, ERP systems, and data analytics.
• Attention to detail and a customer-focused mindset.
• Mindset: Proactive, process-driven, and results-oriented.

• Opportunity to work with a leading e-commerce platform in the gemstones and jewelry space.
• Be part of a dynamic and innovative team driving industry transformation.
• Competitive salary, performance-based incentives, and growth opportunities.