Operations Strategy Lead, Global Operations Center

Job Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a project or program management, consulting, or client facing role.

Preferred qualifications:

• Master's Degree in Business Administration or a related Advanced degree.
• Experience with Google products or services with the Global Operations Center
• Ability to translate insights into action, including developing compelling business cases and implementing recommendations.
• Excellent organizational skills and ability to manage multiple concurrent projects.
• Excellent interpersonal skills with the ability to take initiative, build relationships and lead discussions with diverse cross-functional stakeholders at all levels.

About the job

Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

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• Define, refine, and communicate the goals for various Global Operations Center (GOC) Operations verticals, ensuring alignment with GOC and Google strategies.
• Act as a facilitator and relationship builder, working across teams and functions to identify improvement opportunities and solve problems.
• Leverage data analysis and business intelligence tools to support business case development, performance reporting, and operational excellence initiatives.
• Create presentations, reports, and communications to articulate Global Operations Center (GOC) Operation's performance and value to diverse audiences, including leadership and stakeholders.
• Establish governance structures, track key metrics, and provide program management support for initiatives, ensuring efficient and effective operations.