Learning Operations Senior Analyst - Bangalore

Designation: Learning Operations Senior Analyst

About Accenture

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What would you do? The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.

In Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.

• A background in administrative roles
• Proven ability in team leadership roles / tasks
• 4 - 5 years business experience with similar background
• Exposure to call center industry preferably technical sector
• Project management skills (Planning & Organizing)
• Adopt an analytical approach.
• Strong organizational skills.
• Ability to prioritize conflicting requirements.
• Strong analytical ability (to devise and produce coherent management reports and statistics)
• People management skills (Coaching, listening, giving direction)
• Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
• Basic financial analysis (Cost vs. Revenue)
• Strong written and verbal communication skills
• English language proficiency required.
• Multi-cultural awareness
• Passion for customer service
• Initiative, Critical thinking / problem solving skills.
• Work well within a team environment.
• Good time management skills.

• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

• Supervising a team of learning administrators or coordinators.
• Developing and implementing processes and procedures for efficient learning administration.
• Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
• Managing learning management systems (LMS) or other training platforms.
• Tracking and reporting on training metrics, including participation rates, and learning outcomes.
• Providing support to trainers and facilitators in delivering training programs.
• Ensuring compliance with regulatory requirements and organizational policies related to training and development.
• Evaluating the effectiveness of training programs and making recommendations for improvement.
• Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client / Operations).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit / scope