Customer Care Executive

apartmentHemocean outsourcing placeGurgaon calendar_month 

Job Description

Skills:
Excellent communication skills, Empathy, Problem-solving, Conflict resolution, Time management, Adaptability, voice proce,

Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh. We specialize in providing training and placement services, connecting graduates with top positions that offer competitive packages. With a small but strong team, we operate year-round to coordinate between job seekers and companies.

Learn more at hemocean.com.

Job Overview

We are seeking a dedicated Customer Care Executive to join our team in Gurgaon. This is a full-time position designed for freshers with 0 to 1 year of work experience. The successful candidate will provide excellent customer service and problem-solving skills while handling various customer inquiries.

Qualifications And Skills
  • Excellent communication skills (Mandatory skill)
  • Problem-solving skills (Mandatory skill)
  • Voice process experience (Mandatory skill)
  • Empathy towards customers concerns and issues
  • Effective conflict resolution abilities
  • Strong time management skills to handle multiple tasks efficiently
  • Adaptability to changing environments and customer needs
Roles And Responsibilities
  • Handle customer inquiries and complaints via phone, email, or chat
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer

Regard

Sadhana

7903809796

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