Technical Support Analyst Jobs Opening in A Client of Freshersworld at CoimbatoreLess
apartmentA Client of FreshersworldplaceCoimbatorecalendar_month
Technical Support AnalystJOB DESCRIPTIONProviding technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums. Talking to clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Deploying software, utility upgrades, applicationsLogging client queries using service management tools to record each & every queryDetect, record, and classify the incidents & provide initial incident supportInvestigate, prioritize and diagnose the incidence based on impact & urgencyResolve incidents and recover service as per agreed service levels & close the incidentsMaintain ownership, monitoring, tracking & communications about incidents Provide management information about Incident Management quality and operationsRapidly establishing a good working relationship with customers and other professionals, e.g., software developers. Skills:Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and other electronic communications. Self-motivated, detail-oriented, and organized. Experience with hardware and software issues. Proficient in Internet-related applications such as E-Mail clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
on providing technicalsupport for multiple applications, both developed by our internal Annalect Technology team and integrated into Annalect's ecosystem as SaaS and PaaS solutions. This role is essential for the continued daily support demands of our global...
on pre-sales, commissioning and after sales on special case
• Support warranty repair center on application analysis base on customer required
• Collect the external information to internal for continuously improvement
• Manager the internal & external training...
on providing technicalsupport for multiple applications, both developed by our internal Annalect Technology team and integrated into Annalect's ecosystem as SaaS and PaaS solutions. This role is essential for the continued daily support demands of our global...