US Medical Omnichannel Lead-Associate Director
Job Description
LCCI US Medical Omni-Channel Operations u2013 Associate Director
The LCCI (Lilly Capability Centre India), Omnichannel team was started in 2021 with the objective of supporting Omnichannel operations and integration communications to our stakeholders and marketeers, in the US and ex-US affiliates. This team is part of the LCCI - Commercial Services organization and works very closely with teams based in Indianapolis (HQ).The team, by design is highly cross-functional with varied backgrounds and skills across data management, platform, analytics and data sciences, business, and commercial operations etc.
To better meet the evolving analytics needs of the organization, the LCCI Omnichannel team is hiring for a leader to set up and lead the US Medical Omnichannel team. This team works on Omnichannel requirements of Lillyu2019s US medical portfolio. The nature of deliverables include, but not limited to, suggestion design, targeting, Omnichannel analytics, Next Best Action/ Engagement execution, analysis and multiple other ad-hoc data-powered assessments. For the same, the incumbent will:
- Take End to End ownership of the unit for execution and delivery
- Take ownership of quality and effectiveness of the Build-Operate-Transfer agenda of the capability with an aim to in-source the capability at LCCI
- Work closely with the onshore advisors to plan and build these capabilities to meet strategic needs
- Build and leverage relationships with stakeholders across BI&A, ZS, other commercial services, u00A0US advisors, content managemnt team, central capabilities and other allied teams
- Manage sub-teams, peer group and stakeholders with utmost integrity as per Lilly values and behaviors
Key Responsibilities:
Project Management and People Leadership:
u00B7 Direct the delivery team to take ownership and deliver best possible outcomes through a sound data management, analytics and operations mindset.
u00B7 Work closely with stakeholders to ensure expansion and penetration of Omni use-cases with medical teams.
u00B7 Create a framework for communication, project management and execution across BUs to help drive best practices
u00B7 Take ownership of design, development, maintenance and operations
u00B7 Be a mentor for team members, and drive upskilling plans for LCCI team
u00B7 Serve as trusted career advisor, and work with functional leadership and HR to identify career opportunities for these team members, both systemically (career path development) and with individuals as needed
u00B7 Develop a pipeline of right talent and leadership, and contribute to an inclusive community of analytics expert practitioners
u00B7 Drive standardization, automation agenda across business units to help scale the delivery operations
Strategic growth and thought leadership
u00B7 Strategize on key opportunities/ whitespaces, drive discussions and expand outcomes from LCCI for NBA / NBE / Omni solutions
u00B7 Integrate working model within and across Omni channel practice and where possible, across other LCCI teams to drive better cross-team resourcing, cross-pollination of best practices and expansion of LCCI capabilities
u00B7 Network with industry experts and external consultants as needed to develop, test, and implement new approaches and solutions for analytics outcomes
Required Skills and Expertise:
u00B7 Bacheloru2019s Degree with 12+ years of relevant experience in an allied fucntions such as: BI, data analytics, Omnichannel, integrated marketing, supporting Pharma/Lifesciences Commercial or Medical ops internally or in consulting at least 6+ in leading teams
u00B7 Proficiency in SQL, R/Python or SAS, AWS, BI platforms, CRM, customer 360 tools
u00B7 High level of motivation and a strong desire to find creative solutions to challenging situations
u00B7 Demonstrated ability to enforce business rules and policies in a constructive but disciplined manner
u00B7 Strong track record of leading cross-functional teams to deliver and delivering complex cross functional projects
u00B7 Substantial analytics experience and understanding of complexities in specialty markets, medical landscape, and US pharmaceutical business
u00B7 Proven ability to rally resources to achieve project and business results
Education
u00B7 Masteru2019s degree in management/ pharmaceutical or a related field from a premium college
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