[ref. i58387922] Customer Service Representative

Job Description

Job Location: Noida Sector 16A

• Night Shift: 4:00 PM 1:00 AM (as per business requirement)

Role Overview:

• We are looking for a dedicated Telecaller to support our Sales team by engaging with customers and students
• through both outbound and inbound calls. The role involves promoting products/services, addressing customer
• inquiries, providing information, and ensuring smooth communication between the sales team and clients.

Key Responsibilities:

• Make outbound calls to customers and students, following up on leads and inquiries.
• Handle inbound calls from customers, addressing their questions and providing solutions to their needs.
• Engage in meaningful conversations to understand customer requirements and introduce relevant products or services.
• Provide detailed information to customers and answer their queries in a professional manner.
• Collaborate with the sales team to ensure smooth coordination and support in sales activities.
• Document customer interactions and update the CRM system with relevant information.
• Maintain a high level of professionalism in all communications.

Key Requirements:

• Previous experience as a Telecaller, ideally in a sales support or customer engagement role.
• Strong communication skills, with the ability to engage and convince customers effectively.
• Excellent phone etiquette and a clear, friendly tone.
• Ability to work efficiently in both day and night shifts.
• Good problem-solving and multitasking abilities.
• Basic knowledge of CRM systems and call management tools (preferred).

Additional Skills (Preferred):

• Knowledge of sales processes and customer relationship management.
• Ability to handle objections and turn leads into opportunities.
• Positive attitude and team-oriented.