International Voice Process - Chennai - ref. f9291415
Job Description
Skills:Fluency in English, Excellent communication skills, Customer service orientation, Problem-solving abilities, Ability to work in a fast-paced environment, Multitasking skills, Cultural awareness, International Voice process,
We have an immediate requirement with one of our clients for the International Voice Process.
Go through below job profile and apply accordingly.- Excellent English communication is mandatory for this job**
CTC:- 3,00,000 to 3,60,000 per Annum for Fresher and Experienced
Call Hiring Manager :-
Veeresh :- 7997995118
Vamshi :- 7997995112
Job Title: Customer Support Associate International Voice
CTC:- 3,00,000 to 3,60,000 per Annum
Eligibility:- Plus 2 to any graduate
Experience:- Freshers are eligible.
Shift Timings:- US shift timings(Night Shift only).
Work loc:- Chennai
Cab:- 2 way till 20KMS.
Role Description
A CSA in this role responds to customer queries and provides
resolution, support and assistance to the customers who calls pertaining to
existing/new queries on services provided by the client. The Agent will play an integral
role in improving the customer experience by providing fast, friendly and effective
service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities
Revert on calls to customer on a variety of issues
Update and process information accurately into the system(s)
Resolve customer problems in a timely manner
Take ownership & deliver on customer commitments
Liaise with others within the process in the event where a customer query
cannot be resolved at first point of contact
Clear Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
Professional Focus - demonstrates a high level of personal and professional
integrity when dealing with customers as well as treats all customers with
empathy, respect and consideration.
Ability to solve problems look for solutions aligned to customers perspective
and deliver on all commitments
Teamwork consistently work together, trust each other and engage in
constructive conversations for the good of the team