CEC Team Leader - Correspondence - GR-Customer Experience Center-Customer Service
Kotak Mahindra Bank Limited Mumbai
Job Description
Job Role :
- The Team Lead is responsible for handling a team of Email from RL business.
- One on One call listening / Email Audit / Social Media responses audit and feedback.
- Drive team's performance by sharing the feedback on a daily basis.
- Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
- Manage the day to day operations of the team.
- Monitor the activities to ensure all service levels committed are met and exceeded.
- Publish the daily report to TM and UM.
Job Description :
GraduateMinimum 1 to 2 years of experience in customer service role on email support or calls.
Excellent communication skills - Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shiftGood listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Kotak Mahindra Bank LimitedThāne, 16 km from Mumbai
Job Description
Job Role :
• Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets
• Adhere to agent-level Service Level Agreement (SLAs) specific by the process
• Ensure adherence to time schedules (Turn...
Abbott LaboratoriesMumbai
Associates Degree (± 13 years)
Experience/Background
No Experience...
AmazonThāne, 16 km from Mumbai
/ Manufacturing companies.
• Excellent communication and negotiation skills.
• High presentation, reporting and team player skills
• Excellent knowledge of Excel and Word and power point.
• Overall experience 2-3 years
• Demonstrated intense customer focus...