CAP Team Manager, CAP - Bishnupur

If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!

• Ability to support Business and provide solutions to customer pain points
• Ability to handle complex and ambiguous scenarios
• Ability to organize, prioritize and schedule work assignments
• Ability to make administrative and procedural decisions
• Proven ability to manage reporting and analysis
• Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
• Ability to effectively and efficiently complete difficult goals or assignments
• Can adapt well to changing circumstances, direction, and strategy
• Strong interpersonal and communication skills
• Confident in using Microsoft Package (especially Excel)
• Fluent English skills are required for this role
• Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)
• Exceptional skills in data manipulation and analysis
• Preferred Project Management & knowledge of Six Sigma/Lean Processes• Bachelor’s degree, MBA is a plus
• 3 plus years’ experience with Customer service would be an added advantage
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
• Applicant needs to be in People Management role

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.