Customer Support Associate
Axis Consultants Gurgaon
Job Description
Description
We are looking for a Customer Support Associate to join our team in India. The ideal candidate will have 1-3 years of experience in customer service and a passion for helping customers. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with other team members.If you are dedicated to providing outstanding customer service and are eager to contribute to our growing company, we would love to hear from you.
Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolve customer issues in a professional and efficient manner to ensure customer satisfaction.
- Document customer interactions and maintain detailed records of customer feedback.
- Collaborate with team members and other departments to improve customer service processes.
- Assist in the development of customer service policies and procedures.
- Bachelor's degree in any field or equivalent experience.
- 1-3 years of experience in customer support or related roles.
- Strong verbal and written communication skills in English and Hindi (additional regional languages are a plus).
- Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk, CRM systems).
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
AccentureGurgaon
Skill required: Retirement Solutions - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
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