Associate / senior associate
Job Description
Work Location - Pune/Bangalore (Sahyadri Park - Pune and E-City Bengaluru)
Notice Period: 0 45 days, buyout will be checked case to case basis.
JD Summary:
Non-Voice - Good communication skills with commercial/ corporate banking experience into Recoveries/ collections.
Please Note: Experience in Commercial / Corporate banking is mandatory, please do not lineup profiles with retail banking experience. Candidates should have worked in international geographies (US/ UK/ AUS).
Associates with 3-6 years of experience for Agent & 5-10 Years (for Lead) to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
Strong Communication skill in English will be a key part of the role. Articulate with good email/chat/telephone manners, with the ability to be empathetic and a desire to do the right thing.
Negotiation skills will be the focused on agreeing the best way forward for repayment of debts.
A customer relationship - Focused background would be usual.
Ability to communicate in a professional manner.
Efficient and effective daily client management & Managing cases in an effective and timely manner
Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
Supporting the team with ad-hoc tasks as required
Responsibilities :
Taking care of entire documents for Legal Procedure for Suit to Garnishment
Verifying all Legal documents required for suit, hearing and Garnishment
Ensuring to meet the deadline to serve the summons to consumer by process server
Validating Issued Garnishment documents from Court for Wage/Bank documents and cross auditing as per the State requisite
Attending monthly Review with Paralegal, State Managing Attorney, Regional managing
Attorney and Stake-holder
Quarterly Audit on SOP and Procedure to see new update on CFPB & FDCPA changes
Reporting - ageing files, case-dismissal and preparing documents for re-filling Suit
Leading a project with 5 specialist for Garnishment team worth of $50 million.
Handling the training session for new hires and to the old employees (cross training).
Warm Regards
kajal singh
Workforce Management Consultancy
9811978143
[Confidential Information]