[ref. x81955802] Customer Service Representative

Job Description

Skills: Communication, Customer Service, Billing Process, Malayalam, Kannada, Tamil, English,

Job Overview

Proficiency in multiple languages is a plus.

• 1 to 3 years of experience in customer service.
• Excellent communication skills to effectively interact with clients and team members.
• Proficiency in managing billing processes from initiation to completion.
• Fluency in Malayalam, Kannada, Tamil to cater to specific regional clients.
• Fluency in English for all internal and external communications and documentation.
• Must have customer service skills. (Mandatory skill)

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Manage billing processes and resolve any billing-related issues.
• Maintain customer records by updating account information.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and ensure excellent customer service.